Engage Black Support
and Warranty Information
Gain access to a complete set of support offerings providing flexibility in the design of your protection plan to ensure reliable operation, minimal downtime, and protection for your investment into the future.
Warranty Information is located on page #2 of every product manual
Standard Warranty Period of 2 Years
To ensure your equipment continues to operate at an optimal level Engage Black Provides a standard warranty
Hardware
Repair/replace and return hardware failures
Software Security Maintenance
Maintenance and feature updates to protect your products with the most up to date security
Technical Support
10 x 5 telephone and email technical support contract available
Extended Warranty and Additional Services
Engage Black provides the SupportNet program. With SupportNet you have access to a complete set of support offerings providing flexibility in the design of your protection plan to ensure reliable operation, minimal downtime, and protection for your investment into the future.
Hardware
Extend hardware warranty 1, 2, or 3 years
Installation & On-Site Assistance
Qualified Engineers travel to customer site to assist in installation and troubleshooting
Software Security Maintenance
Extends Software Maintenance and feature updates by 1, 2, or 3 years
Technical Training
Available at Engage corporate facility in Aptos, CA, or at customer site